Cancel whenever you choose. Cancellation stops the next renewal, while access ordinarily continues through the paid period. An initial subscription purchase may be refunded when requested within 14 calendar days. Monthly and annual subscriptions renew at the interval and price disclosed at checkout.
1. Policy summary
This Refund and Cancellation Policy applies to B.O.T.D. Hockey Playbook Studio subscriptions purchased directly from FENRIR LLC and forms part of the Terms of Service.
The Stripe checkout page and receipt identify the product, amount due, promotion, tax, billing interval, and renewal price that apply to a specific purchase. Those transaction-specific disclosures control when they differ from a general example on this page, subject to applicable law.
2. Canceling a subscription
You may cancel future renewal at any time through any customer billing portal made available to you or by emailing support@botdhockey.com.
Unless the checkout terms or applicable law provide otherwise:
- Cancellation prevents the next automatic renewal.
- Paid access continues through the end of the current subscription period.
- Cancellation does not automatically create a prorated refund for unused time.
- Deleting the application, local files, or browser data does not cancel billing.
Submit emailed cancellation requests before the renewal date and allow reasonable time for FENRIR to identify the subscription and process the request.
3. Initial-purchase refund window
You may request a refund of an initial B.O.T.D. subscription purchase within 14 calendar days after the charge. After that period, payments are non-refundable except where required by law or when FENRIR LLC is unable to provide the purchased Service.
The 14-day policy applies to the initial monthly or annual purchase, including a discounted introductory purchase, unless a stronger right is required by law. Fraud, abuse of promotion codes, chargeback manipulation, or material violation of the Terms may affect discretionary refund eligibility but will not limit rights that cannot legally be waived.
4. Automatic renewals and renewal charges
B.O.T.D. Coach Pro automatically renews at the billing interval selected at checkout—monthly or annually—until cancellation. The payment method on file may be charged at each renewal.
Renewal charges are generally non-refundable once processed, except where required by law or where FENRIR approves an exception. If you believe a renewal occurred after a timely cancellation request, contact support promptly and include any confirmation or other evidence.
5. Promotions and introductory pricing
A promotion may reduce an initial monthly or annual charge without changing later renewal pricing. The checkout page identifies the initial amount, billing interval, and renewal amount before purchase.
The exact amounts displayed at checkout control. Promotion codes may have expiration dates, redemption limits, first-time-customer restrictions, product restrictions, and other conditions. Discounts have no cash value, normally cannot be combined, and generally cannot be applied retroactively after checkout.
6. Taxes
Applicable sales or similar tax may be added to the subscription charge. When a payment is refunded, associated tax will be handled as required by law and reflected in the payment processor’s transaction records.
7. How to request cancellation or a refund
Email support@botdhockey.com and include:
- The email address used at checkout.
- Your name or organization name.
- The date and amount of the charge.
- Whether you are requesting cancellation, a refund, or both.
- A brief explanation when the request concerns an error or inability to access the Service.
Do not email a password, complete card number, card security code, or bank-account number. We may request additional non-sensitive information to locate and verify the transaction.
8. Refund processing
Approved refunds are returned to the original payment method through Stripe or the applicable payment processor. FENRIR can initiate a refund, but the time for it to appear depends on the payment network, financial institution, and account status.
Cancellation and refund are separate actions. A refund does not always cancel future renewal, and cancellation does not automatically refund a completed charge. FENRIR will confirm the status of each action when a request is processed.
9. Required legal rights
Nothing in this Policy limits a non-waivable consumer right, statutory cooling-off period, or remedy that applies to you. Where local law grants a stronger right, FENRIR will honor that requirement.
Please contact support before initiating a payment dispute so we have an opportunity to investigate and resolve the concern. This request does not waive any lawful dispute right or deadline.
10. Contact
B.O.T.D. Hockey Playbook Studio
Owned and operated by FENRIR LLC
Email: support@botdhockey.com
Website: botdhockey.com